Shipping policy

Effective date: 13 September 2026

Who we are

Witchlight is operated by Emeraude Golf, registered at Sharjah Publishing City Free Zone, Sharjah, United Arab Emirates. That is our place of registration. It is not where your order is sent from — see below.

Where we ship to

We currently ship to the United States, the United Kingdom and Canada. We do not ship anywhere else at this time.

Where your order ships from

Orders are dispatched from our fulfilment partner in mainland China. Every order is therefore an international shipment, and delivery takes longer than it would from a domestic retailer. Please factor this in, especially close to Halloween.

Processing time

Orders are prepared and handed to the carrier within [PROCESSING TIME] business days of payment.

Delivery estimates

United States: [US TRANSIT] business days after dispatch
United Kingdom: [UK TRANSIT] business days after dispatch
Canada: [CA TRANSIT] business days after dispatch

These are estimates, not guarantees. If we cannot dispatch your order within 30 days of purchase, we will contact you and you may cancel for a full refund.

Shipping costs

Both bundles — The Haunting Trio and Witchlight Porch — include free shipping, already built into the listed price. Nothing further is charged at checkout. For single-item orders, shipping is calculated at checkout and shown in full before you pay.

Customs duties and import taxes

Because your order is shipped internationally from China, it may be subject to customs duties, import taxes, brokerage or handling fees charged by your own country on delivery. These charges are not included in the price you pay us and are the recipient's responsibility. Rules on low-value consignments change from time to time and differ between the United States, the United Kingdom and Canada — please check your own country's current thresholds if this matters to you.

Refusing to pay import charges, or refusing delivery, is treated as a change-of-mind return: the outbound and return carriage costs may be deducted from any refund.

Tracking

You will receive a tracking number by email as soon as your order is dispatched. International tracking can take several days to begin updating once a parcel leaves China.

Delays

Delivery may be delayed by customs processing, carrier disruption or peak-season volume, none of which are within our control. We will keep you informed and will always help you trace a parcel.

Lost or undelivered parcels

If tracking shows no movement for 14 consecutive days, or your parcel has not arrived 15 business days after the top of the delivery estimate above, contact us and we will open a carrier investigation. If the parcel is confirmed lost, we will replace it or refund you in full.